As a parent or guardian, you can log into Satchel One and have oversight of your child's school life! It's a great way to stay up to date and allows you to keep track via notifications of your choosing, wherever you are.

To create your Satchel One account, you will need a Parent Code. This can be provided by your child's school, or alternatively you can find it inside your child's Satchel One account.

Obtaining a Parent Code allows you to create a new parent / guardian account or recreate an existing account you have lost access to.

Please follow the guidance below to obtain an up-to-date Parent Code (please note that Parent Codes expire 3 months after being generated).

You can obtain your Parent Code from inside your child's account on the mobile app. Please ask your child to log in, then go to Settings > Parent Code to find the code!

Please ask your child to log in to their account on a web browser, then go to Account Settings. Scroll down to My Parent Code, then click 'Show code':

You can request the Parent Code from the school directly.

💡 If you already have an account, you no longer need a Parent Code. You can simply reset your password if you have forgotten it!

To create your Satchel One account, you will need a unique Parent Code. This may have been provided by the school, or you may have obtained it from your child's Satchel One account.

The same code can be used to create up to 5 parent / guardian accounts, so feel free to share this code with those who need access to your child's Satchel One account.

Once you have your Parent Code, please follow these instructions to create your parent / guardian account:

Using a smartphone or tablet? Download our iOS (Apple) or Android app then follow the steps below:

Step 1:

Step 2:

Tick to confirm the following details:

Step 3:

Please fill out your personal details.

Step 4:

You will receive an automated email from noreply@teamsatchel.com asking you to verify your account.

For security reasons, you'll have limited access to your account until you complete the email verification process.

⚠️ Please note: if an account is not verified with 28 days of being created, it will automatically be deleted.

Please open the email you've received and follow the link; sign in on this specific login page with your newly created login details to gain full access to your account.

If you can't see the automated email, please check your junk / spam folder.

💡 Struggling to complete your email verification process? Please click here!

Now that you're logged in, you will no longer need your Parent Code; moving forward you can access your account using your email and password combination.

After following the link in your verification email, you’ll be taken to a unique login page. You must log in on this specific page in order to verify your account; logging in elsewhere or simply following the link will not verify your account.

Please ensure you are using an email and password to log in when verifying; logging in via Google or Office 365 Single Sign-On will not verify your account.

If you are experiencing any further issues, please reach out to us here and we will be happy to help.

Open the Satchel One app and from the menu, go to Settings > Student management.

You will see the student(s) you are currently linked to, with a + button at the top right of the screen.

Tap the + symbol and you'll be prompted to type in a Parent Code that you've received for another child; once linked they'll be visible on your Satchel One account too!

At any time on the app, click the avatar of your child and you will be able to switch between your children quickly and easily.

Once you have created your account using your Parent Code, you can access your account on any device using your email address and password.

To reset your password, click on 'Forgot password?' on the login page of the website or on the mobile app. 

Type in your email and a password reset email will be sent to you; please follow the instructions in the email to create a new password and regain access to your account.

⚠️ You will be unable to reset your password if your account is unverified; please contact Satchel One or your school directly, and request that your account is deleted so that you can sign up again.

💡Top tips:

Has your child forgotten their login details? As a parent, you can assist!
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Open the Satchel One app and from the menu, go to Settings > Student management. You will be able to see a student PIN which they can use to reset their details. The PIN is also visible on the website, right on your dashboard.

If your child does not have a PIN, please contact the school directly.

Learn more about logging in as a student.