This guide will help you assist users with dedicated Satchel One login credentials who have forgotten their password.
📝 Please note: if your school has Single Sign On enabled for staff and students, the information in this article does not apply for them. Please contact the school's IT team to help them regain access to their school account.
Request a password reset email
On our login screen, users can click the "Forgot password" link. Then, they can enter the email address associated with their Satchel One account and click 'Reset password'. This will trigger an automatic email containing a link to reset their password.
If your school has Single Sign On enabled, staff and students won't receive a password reset email. Instead, they will see a message encouraging them to login using their school credentials.
Send a password reset email
Alternatively, an admin user can send password reset emails to staff, students and parents. This can be done individually, or en masse.
Go to Tools and then select the relevant user directory (staff / student etc.)
Use the search box to search for the relevant user
Tick the box to the left of their name(s) then click the 'Actions' button
For whole school action, tick the very top box and then click 'Select all' in the banner that appears to select all user across multiple pages.
Choose 'Send password link' to send the email
💡 Top tip: Missing student or teacher emails? Click the Update emails button to fill in the blanks.
Use a PIN
The most efficient way for a student to regain access to their Satchel One account is via the password reset email described above, however a student can regain access using their PIN instead. We recommend this when:
A student has lost access to their email account
A student's Satchel One account does not have an email address associated
In both situations, the student cannot receive a password reset email - so a PIN is the best option. Student PINs can be retrieved by an admin user or by the student's parent / guardian.
To retrieve a student's PIN as an admin user:
Go to the legacy site and visit Admin > Manage users and then select Students, Teachers, Staff Members or Parents at the top.
Use the search box to search for the relevant user.
Click the envelope icon next to their name on the right-hand side of the screen.
To retrieve a student's PIN as a parent / guardian:
Open the Satchel One mobile app on your phone or tablet, go to Settings > Student management and click on your child. You will see your child's PIN, which they can use to reset their password.
Alternatively, you can access your child's PIN by logging into your account on a web browser. Click Show student's PIN underneath your child's name.
