What is Satchel One Plus?

Wrapped into Satchel One Plus packages, these features were made available to parents through monthly subscriptions. Once enabled they will be activated for all associated student accounts.

What features are you offering?

  • Parents are able to tick off their child’s to-do items and support them in getting work done
  • Parents are able to select custom colours, so they can personalise the app to suit their taste.
  • Parents will also soon get extra storage so they can keep all their child’s files and work safe online

What made you decide to develop Satchel One Plus features?

We have a vocal parent community that heavily relies on our app. The most popular feature requests from our parent users do not coincide with our product priorities for schools. To make sure that we can support parent needs, we have developed the most popular feature requests based off the feedback we collected.

Does this change your existing mobile app offering?

Absolutely not. All existing features and bolt on apps your school has subscribed to will still be available to parents. We’re simply offering additional features for the comfort of parents, but this will not impact their child’s education.

How do these Satchel One Plus features work?

These features will be offered as part of paid for plans that parents can subscribe to from our app. These plans will be charged to their App store/Google Play accounts on a monthly basis.

How do parents subscribe?

Parents are able to subscribe directly through the app, through a dedicated Satchel One Plus screen which will provide more detail about the benefits of the features so they are able to make an informed decision.

Are you offering free trials?

Yes, parents are able to try out any of our Satchel One Plus packages for free for 7 consecutive days.

What should parents do if they subscribed but are unable to use their premium features ?

More often than not this is simply sorted by tapping our Satchel One Plus screen. To find this screen tap the hamburger menu on the top left corner of your app and then tap the Upgrade button. This should refresh your screen and set you up with your new premium features. Alternatively you can log out and log back into the app.

How do parents/students apply a custom colour to their Satchel app?

Whether logged in parent or as a student, custom colours can be applied when Satchel One Plus features are enabled. To choose a different colour to our Satchel theme, open the hamburger menu on the top left corner of your app and then tap Settings (the cog) > Personalised app. Select the colour you want to apply and it will save automatically.

Can parents cancel their subscription?

Of course. Parents can cancel their subscription to Satchel One Plus packages at any point from the App store/Google Play. Effectively cancelling a subscription means that parents will receive their subscription content for the remainder of the current billing period, regardless of the cancellation date. The cancellation will go into effect after the current billing period has passed.

For further details parents should carefully review their respective store policy.

https://support.apple.com/en-gb/HT202039

https://support.google.com/googleplay/answer/7018481?hl=en&ref_topic=1689236

Can parents pause their subscription?

At the moment pausing a subscription is only available on Google Play, not on the App store. All parents using an Android device will therefore be able to pause their subscription.

What do Satchel One Plus packages look like?

You will find screenshots below:

Did this answer your question?