The On Call feature lets staff trigger an alert when they require assistance from their On Call team; this could be in the event of challenging behaviour from a student.

When an alert is triggered, all members of the On Call team will be notified via push notification on the mobile app and via the Priority Alerts area on the web browser.

One member of the On Call team will assign an alert to themselves which they will then be able to resolve. All members of the On Call team will receive a summary email when an alert has been resolved.

On Call alerts are triggered through the 'Student List' of a class.

You can access this by visiting 'My Classes', managing the relevant class and viewing the Student List tab.

You'll notice a column with the heading 'On call' at the far right of the students with the option to click 'Send alert'.

Click 'Send alert' to proceed.

The relevant student will be automatically added to the On Call form.

If a lesson is ongoing and has a registered location in the Timetable, this location will also be auto-populated in the On Call form.

If the location is not auto-populated (or if you'd like to change the location), you can simply type this manually.

Optional: You can also choose to log additional information to support your request for assistance.

When you've filled out the On Call form, click 'Send'. You'll receive a message confirming that your alert has been sent to the On Call team.

Once you've triggered an alert, you can monitor its status in your Priority Alerts area.

When you see an 'On call alert' in your Priority Alerts area, you will see the student it's related to and the current status.

For more information or to cancel it, click on the alert.

If this alert was triggered in error or assistance is no longer required, you can click 'Delete' to cancel the alert; the On Call team will be advised that the alert was closed via an email summary.

If you'd like to keep the alert active but return to your work, simply click 'Dismiss'.

When an alert is triggered, all members of the On Call team will receive a push notification on their mobile device and a Priority Alert on their web browser (this is a popup overlaying the screen with an audible notification).

The alert will provide key details written in the On Call form.

Web Browser:

If you dismiss the alert, you can find it in your priority alerts and open it again.

Mobile App:

You can refer back to On Call alerts in the 'Updates' area of your mobile app.

Initially, the status of the alert will be 'Awaiting response' until a member of the On Call team assigns themselves to the alert.

To claim responsibility for assisting with this alert, select 'Assign to me'.

Once a member of the On Call team has assigned themselves to an alert, the status will change to 'Assigned to X'; this alert can no longer be assigned to another member of the team. All of the On Call team (and the member of staff who submitted the alert) will be able to see the assignee on their web browser and mobile device).

Web Browser:

Mobile App:

When the assignee has responded to the alert, they can open the alert on the web browser or mobile app and select 'Mark as resolved'.

Web Browser:

Mobile App:

Once an alert closed (marked as resolved or cancelled), it will be removed from the Priority Alerts area and the mobile updates screen for all concerned.

An 'On Call summary' email will be sent to all members of the On Call team with details of the alert. This email is triggered whenever an alert is closed (resolved or cancelled).

If an On Call alert is not closed (resolved or cancelled) by the end of the day, the alert will be be removed from the Priority Alerts are and from the mobile updates screen.

The details of these outstanding alerts will still be sent in an email summary at the end of the day.