What is the On call report?
You can use the On call report to monitor incidents, track their status status, and view a summary of all On call incidents across the school.
View the On call report
🔒 The actions within this section are controlled by the Reports permission.
To access the report, go to Reports → On call report.
Use the academic year and date range filters to refine the report.
ℹ️ If the current academic year is missing from the list, it might not be set up correctly. To update this, go to Tools > School > Academic Structure > Academic Years, select the academic year, and ensure the start and end dates are correctly configured.
Summary
The summary groups alerts by status by default. You can change the summary type to instead group incidents by:
Reporter
Assignee
Student
Location
Alert log
The alert log provides a full list of On call incidents at your school. Here, you'll find key details such as:
Who reported the incident
The students involved
The assigned staff member handling the alert
When the incident was created
When it was marked as closed
The current status of the alert
The location of the incident
Any additional logged information
You can sort the data by any column, and filter by typing within each search field to quickly find specific incidents.
Export data
Click Export data within each section to download a CSV for further analysis.