Satchel One

<a href="#h_309f0b79bd">What is Messaging?</a>

<a href="#h_b153bc7403">Email templates</a>

<a href="#h_8f028dbc0b">Message history</a>

- <a href="#h_309f0b79bd">What is Messaging?</a>
- <a href="#h_b153bc7403">Email templates</a>
- <a href="#h_8f028dbc0b">Message history</a>
- <a href="#h_ac028282c5">Send email</a>
- <a href="#h_bf77afac87">Send SMS</a>

Our Messaging app allows schools to send messages to parents and carers via email or SMS.

🔒 The actions within this section are controlled by the <code>Message templates</code> permission

Create predefined email templates to streamline communications and save time.

Go to Tools &gt; System &gt; Messaging &gt; Email templates.

Here you can view existing templates, change their status from active to inactive, edit or delete them.

Click Create to start making a new template.

Select a reply-to address. You can choose our ‘noreply’ address or pick a one of your school emails. You can update school email addresses in Tools &gt; School &gt; School details &gt; Contact details.

Type in your message. To dynamically address your recipients, insert Merge fields such as title and surname.

1. Click Create to start making a new template.
2. Enter a distinct template name.
3. Select a reply-to address. You can choose our ‘noreply’ address or pick a one of your school emails. You can update school email addresses in Tools &gt; School &gt; School details &gt; Contact details.
4. Type in your message. To dynamically address your recipients, insert Merge fields such as title and surname.
5. Optionally attach files.
6. Click Save.

🔒 The actions within this section are controlled by the <code>All messages</code> and <code>My messages</code> permissions

Go to Tools &gt; System &gt; Messaging &gt; Message history to view information about previously sent messages.

The log displays the date the message was sent, the subject line, the number of recipients and sender. Click View to see the contents of the email.

SMS messages cannot be tracked here. Instead, check your SMS provider’s dashboard.

🔒 The actions within this section are controlled by the <code>My messages</code> permission

To send a message to parents and carers, go to Tools &gt; Parents &amp; carers &gt; Parent directory.

Build your audience by applying filters, eg. year group, priority, site access

Select all parents on the page by clicking the checkbox on the top left

Expand your selection to include all matching parents

Click Actions &gt; Send email

1. Build your audience by applying filters, eg. year group, priority, site access
2. Select all parents on the page by clicking the checkbox on the top left
3. Expand your selection to include all matching parents
4. Click Actions &gt; Send email

Within the Total messages section you will see an alert if some of your intended recipients are missing an email address. Expand the section to see and to confirm the applied filters.

Then manually enter the message details or select any of your predefined email templates. You can optionally attach files to your message. When you are ready, click Send.

In order to be able to use this service, please make sure to set up an <a href="https://help.satchelone.com/en/articles/10804961-sms-integrations">SMS integration</a> first.

Just like with emails above, you start by selecting the parents/carers you wish to message and then click Actions &gt; Send SMS.

Enter your message, and click Send. Please note that most providers consider 160 characters as one message. If your message is longer, you might be charged for multiple messages per recipient.