FAQs
Logging in using Single Sign On
Your school may have asked you to log into Satchel One using your school email address and password; this could be Office 365, Google and RM Unify.
Click on the correct option and put in your school email address and password; this will allow you to access your Satchel One account without needing to learn new login details!
Your school may have asked you to log using your usual school username and password; these are the details that you use to unlock your computer at school.
To gain access to your account this way, click the 'Student' tab at the top of the login area.
Search for your school name, then type in your username and password.
Logging in through your 'Welcome' email
Your school may have chosen to invite you to Satchel One by sending you a welcome email.
Open your email and click the 'Create Password' link.
You will then be asked to choose your own password which you will use for all future logins.
💡 Your password must include at least 10 characters, a digit, a lower case, uppercase letter and a special character
You will then have access to your account!
Logging in using a PIN
Your school may have provided you with a PIN which you will need to log in for the first time. You can only use this PIN once to create a password and gain access to your account; then it will expire.
💡 Please note that PINs will auto-expire 3 months after being generated by your school.
Select the 'Student' tab of the login page, then choose the 'I don't have an account yet' option.
Search for your school (by name or postcode)
Type in your school email address
Enter the PIN given to you by the school
Tick "I am not a robot" and complete any security tasks if necessary
Click Sign up
On the next screen, confirm your email address.
Choose and confirm a password that you'll use for all future logins
Press Log in
💡 Your password must include at least 10 characters, a digit, a lower case, uppercase letter and a special character
Your account is now set up and you will no longer need a PIN. From now on you can access your account using your email and chosen password.
Forgot your password?
If you have an email address linked to your student account, you can click 'Forgot password?' to receive a password reset email.
Logging in using the mobile app
The login experience on our mobile app is very similar and requires all of the same information!
Please feel free to download the Satchel One app from the App Store or Google Play Store.
Once you have downloaded the app you will need to search for your school. Then simply log in using your login details or Single Sign On methods as normal.
FAQs
Questions | Answers |
My PIN has expired. What should I do? | You only need your PIN if this is your first time logging in. If you already have an account, click on 'Forgot password'.
If your PIN expired before you managed to create your account, please ask your school for a new PIN. |
My email address was not recognised. What should I do? | If your school email address wasn’t recognised, this means we don’t have your address on file just yet. Here’s what you can do:
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I can no longer access the email linked to my account. What should I do?
| If you no longer have access to the email linked to your account, you can use a Student PIN to update the email to a new one.
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I'm unable to reset my password, I'm seeing an error. | "Password reset not available, please use the same login details as you do for other school services, or get in touch with your school administrator."
If you are seeing the message above, your school has disabled the Satchel One logins and enabled the school's default login method instead. Here's what you can do:
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Still having trouble logging in?
Please contact the school's IT team for further assistance. For privacy reasons, the Satchel One Support Team are unable to provide new login details.