Logging in as a student

Learn about our various login methods, password recovery and frequently asked questions.

Hannah Chapple avatar
Written by Hannah Chapple
Updated over a week ago

Logging in using Single Sign On

Your school may have asked you to log into Satchel One using your school email address and password; this could be Office 365, Google and RM Unify.

Click on the correct option and put in your school email address and password; this will allow you to access your Satchel One account without needing to learn new login details!

Your school may have asked you to log using your usual school username and password; these are the details that you use to unlock your computer at school.

To gain access to your account this way, click the 'Student' tab at the top of the login area.

Search for your school name, then type in your username and password.

Logging in through your 'Welcome' email

Your school may have chosen to invite you to Satchel One by sending you a welcome email.

Open your email and click the 'Create Password' link.

You will then be asked to choose your own password which you will use for all future logins.

💡 Your password must include at least 10 characters, a digit, a lower case, uppercase letter and a special character

You will then have access to your account!

Logging in using a PIN

Your school may have provided you with a PIN which you will need to log in for the first time. You can only use this PIN once to create a password and gain access to your account; then it will expire.

💡 Please note that PINs will auto-expire 3 months after being generated by your school.

Select the 'Student' tab of the login page, then choose the 'I don't have an account yet' option.

  1. Search for your school (by name or postcode)

  2. Type in your school email address

  3. Enter the PIN given to you by the school

  4. Tick "I am not a robot" and complete any security tasks if necessary

  5. Click Sign up

  6. On the next screen, confirm your email address.

  7. Choose and confirm a password that you'll use for all future logins

  8. Press Log in

💡 Your password must include at least 10 characters, a digit, a lower case, uppercase letter and a special character

Your account is now set up and you will no longer need a PIN. From now on you can access your account using your email and chosen password.

Forgot your password?

If you have an email address linked to your student account, you can click 'Forgot password?' to receive a password reset email.

Logging in using the mobile app

The login experience on our mobile app is very similar and requires all of the same information!

Please feel free to download the Satchel One app from the App Store or Google Play Store.

Once you have downloaded the app you will need to search for your school. Then simply log in using your login details or Single Sign On methods as normal.




My PIN has expired. What should I do?

You only need your PIN if this is your first time logging in. If you already have an account, click on 'Forgot password'.

If your PIN expired before you managed to create your account, please ask your school for a new PIN.

My email address was not recognised. What should I do?

If your school email address wasn’t recognised, this means we don’t have your address on file just yet. Here’s what you can do:

  • Do you have alternative school email addresses, or perhaps a personal email? Please try that too!

  • Ask your parent for a new PIN. They can view this in Settings > Student management.

  • Contact the school's IT team for help

I can no longer access the email linked to my account. What should I do?

If you no longer have access to the email linked to your account, you can use a Student PIN to update the email to a new one.

  • Ask your parent for a new PIN or contact your school IT team who will be able to provide you with one.

  • On our main login page, select 'I don’t have an account yet'

  • Add your school name, a new email address and your PIN

  • Click 'I am not a robot' and finally press the 'Sign in' button

I'm unable to reset my password, I'm seeing an error.

"Password reset not available, please use the same login details as you do for other school services, or get in touch with your school administrator."

If you are seeing the message above, your school has disabled the Satchel One logins and enabled the school's default login method instead. Here's what you can do:

  • Try logging in with your usual school username and password. These can be the same as the details you use to unlock your school computer.

  • If your school typically accesses other services using Office 365, Google or RM Unify, please make sure to click the relevant option and enter your email and password. Click here to learn more about logging in via Single Sign On methods.

Still having trouble logging in? 

Please contact the school's IT team for further assistance. For privacy reasons, the Satchel One Support Team are unable to provide new login details.

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