We have implemented an email verification system for parent / guardian accounts on Satchel One; this is to improve security and GDPR practices, minimise potential data breaches and ensure that only verified parents and guardians can access student data.

For more information on how the email verification process looks for new parents / guardians signing up for the first time, please click here.

Parents / guardians who sign up for a Satchel One account will receive an email from noreply@teamsatchel.com asking them to verify their account.

What if parents / guardians delete their verification email?

Not a problem! Parents / guardians can simply click the 'Re-send' button from inside their account.

Prior to the verification process being completed, parents / guardians will only have limited access to their account, and won't be able to see any sensitive data. To gain full access, parents / guardians must complete the email verification process.

The only way for a parent / guardian to verify their account is to follow the specific link in their verification email and complete the login process; logging in from the generic Satchel One login page will not verify the account successfully.

⚠️ IMPORTANT:

If a parent / guardian account is not verified within 28 days of being created, it will automatically be deleted. If this happens, parents can simply create a new account using a Parent Code. Please don't worry if a parent account is deleted; no data will be lost and all historical student information will be accessible once the account is remade.

On the web browser, users will see this screen:

On the mobile app, users will see this message:

What if parents / guardians no longer have access to their original email address?

Users can log into their limited access account and change their email address, save the changes and then click the 'Re-send' button on the yellow banner (shown above). They can then continue with the email verification process as normal.

If you're assisting a parent / guardian who is struggling to verify their account, please share the below guidance with them:

"After following the link in your verification email, you’ll be taken to a unique login page. You must log in on this specific page in order to verify your account; logging in elsewhere or simply following the link will not verify your account.

Please ensure you are using an email and password to log in when verifying; logging in via Google or Office 365 Single Sign-On will not verify your account.

If you are experiencing any further issues, please reach out to Satchel One here and they will be happy to help."