Common data queries

Any changes made in your MIS can take up to 24 hours to be reflected on Satchel One. If the changes you have made in your MIS have not appeared on Satchel One within 24 hours, please get in touch with us directly.

To see when specific data is imported, please see our article Data Import Schedule.

Accounts are created in Satchel One based on the data we receive from your MIS.

For an account to be created in Satchel One, the member of staff needs to be marked as current with a valid start/employment date in your MIS. They should be imported on their official contract start date.

For a full list of existing staff accounts, go to Tools → Staff → Staff Directory.

If their official start date has passed, and you are still unable to locate their account, please get in touch with us and provide as much information as possible about the missing member of staff.

⚠️Temporary and future staff will not be imported.

Accounts are created in Satchel One based on the data we receive from your MIS.

For an account to be created in Satchel One, the student needs to be marked as 'on roll' with a valid start date in your MIS. They should be imported on their official start date.

For a full list of existing student accounts, go to Tools → Students → Student Directory.

If the student's official start date has passed, and you are still unable to locate their account, please get in touch with us and provide as much information as possible about the missing student.

💡 If your MIS supports preadmission groups, preadmission students will also be created.
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We don’t automatically update or delete a user's personal details when they are changed in your MIS. To edit a user's personal details, go to Tools → Staff / Students and select the relevant directory. Then click 'View' next to the member of staff / student.

Email addresses are only imported from your MIS when:

⚠️ Email addresses for staff are imported from the Work email address field in your MIS.

If your school email domain has changed and you need to update everyone's Satchel One email address en masse, please follow these instructions.

Users marked as leavers on your MIS are automatically deleted from Satchel One after 28 days of inactivity.

📝 When running reports / analytics across the site, leavers are included in the results if they were on roll during the selected date range.

The 'My Classes' page is populated based on the teacher's assigned role for each of their classes. If a teacher is the 'Supervisor' for a class in your MIS, that class will not appear in their My Classes list. This is to avoid overcrowding the list.

However, if the teacher would like a particular class to appear in My Classes, they can simply favourite it - search for the class using the magnifying glass on the top right-hand side, then click the grey star.

Our priority is the preservation of data, so we do not remove class-teacher links within the same academic year. This is to ensure that each teacher can easily access the Gradebook for any class they have taught throughout the year, as well as to preserve student submissions.

This should not prove to be inconvenient, because teachers can simply favourite their current classes to bring them to the top of My Classes. Teacher class lists are refreshed at the start of the new academic year.

If you already use Xporter and XoD for other services, the only thing you need to do is consent for our application to have access to your data. Go to Tools → System → XoD Integration → Scopes, fill out the form, and click Send to receive Groupcall's email with the next steps to consent to our scopes.
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